diff --git a/.github/ISSUE_TEMPLATE/appsflyer-issue-template.md b/.github/ISSUE_TEMPLATE/appsflyer-issue-template.md
deleted file mode 100644
index 76ca377..0000000
--- a/.github/ISSUE_TEMPLATE/appsflyer-issue-template.md
+++ /dev/null
@@ -1,46 +0,0 @@
----
-name: AppsFlyer Issue Template
-about: Open issues to AppsFlyer with this template
-title: ''
-labels: ''
-assignees: ''
-
----
-
-<!--
-ℹ Please fill out this template when filing an issue.
-All lines beginning with an ℹ symbol instruct you with
-what info we expect.  
--->
-
-# Report
-
-## Plugin Version
-
-ℹ Please replace these two lines with the plugin version.
-e.g. via `4.1.1`
-
-## On what Platform are you having the issue?
-
-ℹ Please replace these two lines with the SDK version.
-e.g. ios and android
-
-## What did you do?
-
-ℹ Please replace these two lines with what you did.  
-e.g. Run `pod install`
-
-## What did you expect to happen?
-
-ℹ Please replace these two lines with what you expected to happen.  
-e.g. Event to be tracked
-
-## What happened instead?
-
-ℹ Please replace these two lines with of what happened instead.  
-e.g. No uninstalls on my dashboard
-
-## Please provide any other relevant information.
-
-ℹ Please replace these two lines with more information.
-e.g. The issue started when we upgraded the plugin to the latest version
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 0000000..d62ba45
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,6 @@
+blank_issues_enabled: false
+
+contact_links:
+  - name: AppsFlyer Support (Customer Assistant Chatbot)
+    url: https://support.appsflyer.com/hc/en-us/articles/23583984402193-Using-the-Customer-Assistant-Chatbot
+    about: For the fastest and most effective support, please contact the AppsFlyer support team using the Customer Assistant Chatbot. 
diff --git a/.github/workflows/close_inactive_issues.yml b/.github/workflows/close_inactive_issues.yml
new file mode 100644
index 0000000..8ddbc16
--- /dev/null
+++ b/.github/workflows/close_inactive_issues.yml
@@ -0,0 +1,10 @@
+# This workflow triggers the org-wide reusable workflow to close inactive issues on a schedule
+on:
+  schedule:
+    - cron: "0 10 * * *" # Runs daily at 10:00 UTC
+  workflow_dispatch:
+
+jobs:
+  close-issues:
+    uses: AppsFlyerSDK/github-common-workflow-and-template/.github/workflows/close_inactive_issues.yml@main
+    secrets: inherit 
\ No newline at end of file
diff --git a/.github/workflows/responseToSupportIssue.yml b/.github/workflows/responseToSupportIssue.yml
new file mode 100644
index 0000000..81c0eec
--- /dev/null
+++ b/.github/workflows/responseToSupportIssue.yml
@@ -0,0 +1,11 @@
+# This workflow triggers the org-wide reusable workflow to respond to issues labeled as 'support'
+on:
+  issues:
+    types:
+      - labeled
+  workflow_dispatch:
+
+jobs:
+  add-comment:
+    uses: AppsFlyerSDK/github-common-workflow-and-template/.github/workflows/responseToSupportIssue.yml@main
+    secrets: inherit 
\ No newline at end of file
diff --git a/.github/workflows/responseToSupportIssueOnOpen.yml b/.github/workflows/responseToSupportIssueOnOpen.yml
new file mode 100644
index 0000000..4cde41c
--- /dev/null
+++ b/.github/workflows/responseToSupportIssueOnOpen.yml
@@ -0,0 +1,11 @@
+# This workflow triggers the org-wide reusable workflow to respond to newly opened issues
+on:
+  issues:
+    types:
+      - opened
+  workflow_dispatch:
+
+jobs:
+  add-comment:
+    uses: AppsFlyerSDK/github-common-workflow-and-template/.github/workflows/responseToSupportIssueOnOpen.yml@main
+    secrets: inherit 
\ No newline at end of file