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     <p class="chri-hero-eyebrow">HRI @ University of Melbourne</p>
     <h1>Robots and Agents that Work<br><em>With</em> People</h1>
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-      Human-facing AI systems are inevitably imperfect, and users rapidly form expectations about their competence and intent. Failures and uncertainty are not exceptional in real-world interaction; they are structural features of sociotechnical systems.
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