Not starting anymore since v23.5.5 (arm64)

[Pilzinsel64]

Issue

I'm using the app Collabora Online Built-in CODE (arm64). Since the last update (v23.5.5) the CODE server seems to have problems to start.
When downgrading to the previous version (v22.5.1301) and trigger everything works fine again.

But I need to do the downgrade each time the server restarts (basically every night) now since there is no possibility to disbale auto-updates in the snap packages.

Log

There isn't any new entry in the Nextcloud log. If you want the log anyway, please tell me.

System report

Link: https://dragoncloud.ddnss.de/index.php/s/XFe5CdWLnyBC5nf
Passwort: cBKcRkWcNs

Environment infos

• Nextcloud 26.0.2 via Snap package
• Ubuntu Server 22.04 LTS
• Raspberry Pi 4 8GB

[nordlolek]

I don't know if this is related but I also have troubles with loading Collabora Online - Built-in CODE Server after upgrading to v23.5.5 .
No connection to CODE server and blank page when trying to open document files.
No related errors in nextcloud log (even on debug level).

Only error I get in apache log is:
coolwsd: /lib64/libc.so.6: version `GLIBC_2.25' not found (required by coolwsd)

• OS: Centos 7 ( 3.10.0-1160.90.1.el7.x86_64 )
• PHP: 8.1.20
• Nextcloud version: 26.0.2
• APP: Collabora Online - Built-in CODE Server: v23.5.5
• APP: Nextcloud Office: v8.0.2

system-report-2023-06-13.md

[Bobmorton-TX]

same problem for me. nothing in nextcloud log.

• ROCK5B (arm64) 8GB
• OS: Armbian 23.02.2 Jammy
• Nextcloud 25.0.6 via Snap package
• Collabora v23.5.5

Collabora 22.5.1301 works without issues

[nordlolek]

Does anyone even read this issues? Some acknowledgement would be great. More and more people are reporting similar problems... I am aware this is free and opensource project but I think they at least should not be forcing this update if it is breaking things.

[timar]

coolwsd: /lib64/libc.so.6: version `GLIBC_2.25' not found (required by coolwsd)

This looks like a serious issue, right?
We build the packages for the AppImage on Ubuntu 18.04, it has glibc-2,27, while CentOS 7 has glibc-2.17. For the 22.5.x series we used Ubuntu 16.04 to build the packages. When I changed the baseline, I did not think of this use case, i.e. someone would run the deb packages on CentOS7 (via several abstraction layers, snap, Appimage, etc.).
The solution could be to build deb packages on Ubuntu 16.04 again. Of course it won't solve the problems on RPi. I think those problems are unrelated to yours.

[timar]

Hmm, even Ubuntu 16.04 has glibc-2.23. The issue needs further investigation.

[Pilzinsel64]

@timar If you need any more information or want me to test something, just tell me. :)

[timar]

@timar If you need any more information or want me to test something, just tell me. :)

coolwsd from AppImage logs at weird places, can you please try to find it? In /tmp for example (find /tmp -name coolwsd.log).
Also webserver's error log can tell if there is an issue with proxy.php.
I tried arm64 build on AWS, it worked for me, but I know that there are many options, many different setups.

[Pilzinsel64]

@timar Sure! Here are the webserver log files:
webserver-logs.zip
The last line(s) of the apache_error.log and php_errors.log file may be interesting, but the time seems to not really match. 🤔

The coolwsd.log don't get generated at all when using the new version. When using v22.5.1301 there is a log file.

This is what I did from enabling the app to picking the log files:

1. I updated the app to the latest version.
2. Then I tried opening a document.
3. Lastly I opened the "Nextcloud Office" admin configuration page and clicked to the check-box "Use Built-In-CODE" to re-trigger a reconnection. After about 30 seconds it tells me that a connection to Collabora Online Server is not possible.
4. Copied over the log files.

I hope this helps! If you need anything else, just tell me.

[Pilzinsel64]

@timar Maybe the new AppImage needs a new dependency that is not installed on my system? 🤔

EDIT: I'm sorry, but I will not be able anymore to provide more details sadly. Aber long time of waiting I moved my server to a new hardware with more perfoemave and different architecture. The Built-In CODE app work here now.

[Bobmorton-TX]

unable to get Collabora to run on Rock5 since NC26 update. please see my issue here:
nextcloud-snap/nextcloud-snap#2477

[nordlolek]

I don't know if this is related but I also have troubles with loading Collabora Online - Built-in CODE Server after upgrading to v23.5.5 . No connection to CODE server and blank page when trying to open document files. No related errors in nextcloud log (even on debug level).

Only error I get in apache log is: coolwsd: /lib64/libc.so.6: version `GLIBC_2.25' not found (required by coolwsd)

• OS: Centos 7 ( 3.10.0-1160.90.1.el7.x86_64 )
• PHP: 8.1.20
• Nextcloud version: 26.0.2
• APP: Collabora Online - Built-in CODE Server: v23.5.5
• APP: Nextcloud Office: v8.0.2

system-report-2023-06-13.md

After migration from Centos7 to Alma9 (which has support for newer versions of GLIBC) everything works ok.

[Jolopu]

I'm on a shared host and have all the latest versions of NC and collabora installed. I'm on PHP 8.2. Since 23.5.102 all versions of collabora server are not loading. When downgrading to 23.5.5 it loads. I don't know what the issue is. Maybe it has something to do with fontconfig. Anyway I will stay on 23..5.5 until a newer version is loading again.

I think this might affect also other users on shared hosts. If any developer is interested in researching this issue, I can provide access to my test server. Just give me an email.

[Pilzinsel64]

Everyone who still read this:

Did you try to install all required libraries? On Ubuntu Server 22.04 it is common that fontconfig is missing, as it looks like. At list this one library is required to get the app working. But to ensure also glibc should be installed.

See: https://github.com/CollaboraOnline/richdocumentscode#system-requirements

Just found that out while searching for a similar issue. Sadly, I can't test it myself anymore, I'm on amd64 now. :/
So please give it a try and let me know if it solved your problem! ;)