[backport core/1.30] feat: pre-fill user info in Zendesk support link (#6737)

Backport of #6586 to `core/1.30`

Automatically created by backport workflow.

┆Issue is synchronized with this [Notion
page](https://www.notion.so/PR-6737-backport-core-1-30-feat-pre-fill-user-info-in-Zendesk-support-link-2af6d73d36508194a374d834c37ee32b)
by [Unito](https://www.unito.io)

Co-authored-by: Marwan Ahmed <[email protected]>
Co-authored-by: Alexander Brown <[email protected]>
Co-authored-by: bymyself <[email protected]>

Author: 4 people

src/composables/useCoreCommands.ts

@@ -1,3 +1,4 @@
+import { useCurrentUser } from '@/composables/auth/useCurrentUser'
 import { useFirebaseAuthActions } from '@/composables/auth/useFirebaseAuthActions'
 import { useSelectedLiteGraphItems } from '@/composables/canvas/useSelectedLiteGraphItems'
 import { useModelSelectorDialog } from '@/composables/useModelSelectorDialog'
@@ -23,7 +24,7 @@ import { useAssetBrowserDialog } from '@/platform/assets/composables/useAssetBro
 import { createModelNodeFromAsset } from '@/platform/assets/utils/createModelNodeFromAsset'
 import { isCloud } from '@/platform/distribution/types'
 import { useSettingStore } from '@/platform/settings/settingStore'
-import { SUPPORT_URL } from '@/platform/support/config'
+import { buildSupportUrl } from '@/platform/support/config'
 import { useTelemetry } from '@/platform/telemetry'
 import { useToastStore } from '@/platform/updates/common/toastStore'
 import { useWorkflowService } from '@/platform/workflow/core/services/workflowService'
@@ -785,7 +786,12 @@ export function useCoreCommands(): ComfyCommand[] {
       label: 'Contact Support',
       versionAdded: '1.17.8',
       function: () => {
-        window.open(SUPPORT_URL, '_blank')
+        const { userEmail, resolvedUserInfo } = useCurrentUser()
+        const supportUrl = buildSupportUrl({
+          userEmail: userEmail.value,
+          userId: resolvedUserInfo.value?.id
+        })
+        window.open(supportUrl, '_blank')
       }
     },
     {

src/platform/support/config.ts

@@ -1,17 +1,43 @@
 import { isCloud } from '@/platform/distribution/types'
 
 /**
- * Zendesk ticket form field ID for the distribution tag.
- * This field is used to categorize support requests by their source (cloud vs OSS).
+ * Zendesk ticket form field IDs.
  */
-const DISTRIBUTION_FIELD_ID = 'tf_42243568391700'
+const ZENDESK_FIELDS = {
+  /** Distribution tag (cloud vs OSS) */
+  DISTRIBUTION: 'tf_42243568391700',
+  /** User email (anonymous requester) */
+  ANONYMOUS_EMAIL: 'tf_anonymous_requester_email',
+  /** User email (authenticated) */
+  EMAIL: 'tf_40029135130388',
+  /** User ID */
+  USER_ID: 'tf_42515251051412'
+} as const
+
+const SUPPORT_BASE_URL = 'https://support.comfy.org/hc/en-us/requests/new'
 
 /**
- * Support URLs for the ComfyUI platform.
- * The URL varies based on whether the application is running in Cloud or OSS distribution.
+ * Builds the support URL with optional user information for pre-filling.
+ * Users without login information will still get a valid support URL without pre-fill.
  *
- * - Cloud: Includes 'ccloud' tag for identifying cloud-based support requests
- * - OSS: Includes 'oss' tag for identifying open-source support requests
+ * @param params - User information to pre-fill in the support form
+ * @returns Complete Zendesk support URL with query parameters
  */
-const TAG = isCloud ? 'ccloud' : 'oss'
-export const SUPPORT_URL = `https://support.comfy.org/hc/en-us/requests/new?${DISTRIBUTION_FIELD_ID}=${TAG}`
+export function buildSupportUrl(params?: {
+  userEmail?: string | null
+  userId?: string | null
+}): string {
+  const searchParams = new URLSearchParams({
+    [ZENDESK_FIELDS.DISTRIBUTION]: isCloud ? 'ccloud' : 'oss'
+  })
+
+  if (params?.userEmail) {
+    searchParams.append(ZENDESK_FIELDS.ANONYMOUS_EMAIL, params.userEmail)
+    searchParams.append(ZENDESK_FIELDS.EMAIL, params.userEmail)
+  }
+  if (params?.userId) {
+    searchParams.append(ZENDESK_FIELDS.USER_ID, params.userId)
+  }
+
+  return `${SUPPORT_BASE_URL}?${searchParams.toString()}`
+}