diff --git a/fern/docs.yml b/fern/docs.yml index 3f60302..f6162ae 100644 --- a/fern/docs.yml +++ b/fern/docs.yml @@ -67,8 +67,6 @@ navigation: contents: - page: GitHub Repos (Docs as Code) path: ./docs/configuration/doc-collections/github-repos.md - - page: Document360 - path: ./docs/configuration/doc-collections/document360.md - page: Zendesk path: ./docs/configuration/doc-collections/zendesk.md - page: Intercom (Beta) diff --git a/fern/docs/configuration/doc-collections/document360.md b/fern/docs/configuration/doc-collections/document360.md deleted file mode 100644 index 1ae83f5..0000000 --- a/fern/docs/configuration/doc-collections/document360.md +++ /dev/null @@ -1,49 +0,0 @@ ---- -title: Document360 ---- - -Document360 integration enables publishing documentation updates directly to your Document360 knowledge base. This is useful for teams who manage customer-facing documentation through Document360's hosted platform. - -## How It Works - -When Document360 is configured as a documentation platform: - -1. **Review Suggestions**: Review documentation changes in the Promptless dashboard -2. **Publish to Document360**: Click "Save All & Update Document360" to publish approved changes -3. **Knowledge Base Updates**: Content is created or updated in your Document360 knowledge base -4. **Live URLs**: Each published article includes a live URL and editor URL for easy access -5. **Customer Access**: Updated articles are immediately available to your customers - -## Publishing Options - -When publishing to Document360, you can: - -- **Create New Articles**: Add new knowledge base articles and help content -- **Update Existing Articles**: Modify existing content with new information -- **Per-file Publishing**: Publish individual files independently for granular control -- **Webhook Sync**: Automatic synchronization with your Document360 projects via webhooks -- **Manage Article Metadata**: Update titles, descriptions, categories, and project organization -- **Add Images**: Include screenshots and diagrams in your knowledge base content - -## Use Cases - -Document360 as a documentation platform is especially useful for: - -- **Customer Knowledge Base**: Maintain help center articles based on product updates and customer feedback -- **Technical Documentation**: Keep API documentation and technical guides up-to-date -- **Internal Documentation**: Manage team wikis and internal process documentation -- **Multi-project Documentation**: Handle documentation for multiple products or services from a single workflow -- **Support Deflection**: Update documentation to reduce recurring support requests - -## Project Setup - -Configure Document360 as your documentation platform in your [project settings](https://app.gopromptless.ai/projects): - -1. Connect your Document360 account -2. Select the project where documentation should be published -3. Configure which categories or sections to publish to -4. Set notification preferences - -## Setup Instructions - -To connect Document360 to Promptless, contact [help@gopromptless.ai](mailto:help@gopromptless.ai) for setup assistance. diff --git a/fern/docs/introducing-promptless.mdx b/fern/docs/introducing-promptless.mdx index ed28762..a750dd5 100644 --- a/fern/docs/introducing-promptless.mdx +++ b/fern/docs/introducing-promptless.mdx @@ -56,7 +56,7 @@ Here's a quick summary of what Promptless 1.0 brings: src="./assets/promptless_1_publish.png" imagePosition="left" > - Open PRs to your docs repo or deploy directly to your docs provider—Mintlify, Fern, Readme, GitBook, Document360, and more. Complete end-to-end automation from code changes to published documentation. + Open PRs to your docs repo or deploy directly to your docs provider—Mintlify, Fern, Readme, GitBook, Zendesk, and more. Complete end-to-end automation from code changes to published documentation. diff --git a/fern/docs/recommended-docs-providers.mdx b/fern/docs/recommended-docs-providers.mdx index 46ef01b..6b6e965 100644 --- a/fern/docs/recommended-docs-providers.mdx +++ b/fern/docs/recommended-docs-providers.mdx @@ -30,5 +30,5 @@ When evaluating documentation platforms, the key factors to consider are: - **Developer experience**: Interactive API playground, code samples, and testing tools -Promptless works with all of these platforms, and more. If your docs can be synced to a git repo, Promptless can automatically create PRs with documentation updates. For hosted platforms like Document360 or Zendesk, Promptless can publish updates directly. +Promptless works with all of these platforms, and more. If your docs can be synced to a git repo, Promptless can automatically create PRs with documentation updates. For hosted platforms like Zendesk, Promptless can publish updates directly.