We're integrating Smart Checkout recurring payments (stored-token,
merchant-initiated charges via viva-payments/charges/{transactionId})
for a SaaS subscription product. Two questions where the documentation
and recent dev-support responses don't give a definitive answer in 2026.
1. Visa Account Updater / Mastercard Automatic Billing Updater
When a customer's card is reissued (expiry, replacement after loss/theft,
upgrade from debit to credit, etc.), does Viva.com participate in the card
networks' updater services (Visa Account Updater / Mastercard ABU) so that
the stored transaction ID continues to work against the refreshed card
details — i.e. silent renewal without customer interaction?
- If yes: is it on by default, or does it require enablement / fee?
- If no: is it on the roadmap?
Reason: Stripe, Adyen, Mollie and other major processors expose VAU/ABU
to merchants. Without it, every card reissue produces a hard decline
that requires a full re-checkout flow — significant churn.
2. Customer-initiated card update for an existing recurring subscription
Issue #2508 (Feb 2024) was answered: "this functionality is not
supported. For the customer to change the card, you should repeat the
entire process as it is a new subscription."
Is this still the case in 2026? If so, the documented best practice
question is what to do with the OLD transaction ID once the customer
completes a new Smart Checkout with allowRecurring: true:
- Do we cancel/void the old transaction ID? (Is there an endpoint for that?)
- Or do we just stop using it and let it remain in our DB?
- Is there any merchant-side guidance to avoid charging the old token by
accident after the customer has updated?
Concretely: if a customer has an active monthly subscription on token T1
and wants to update their card, the integration pattern we'd build is:
- Customer clicks "Update card" in our portal
- We redirect to a new Smart Checkout with
allowRecurring: true and
amount = 0 (or some minimal auth amount?)
- We get token T2 back on the 1796 webhook
- We mark T1 as superseded and start charging T2 from next cycle
Is this the correct pattern? Specifically:
- Can
amount = 0 create an allowRecurring token, or is a minimum
amount required?
- Is there a recommended way to do a "zero-amount card-on-file
authorization" that just captures a recurring-eligible token without
charging?
3. Webhook for card update completion
Issue #2508 also asked about a webhook firing after card update.
Has anything changed here? If not, we'll continue to drive state
transitions off the 1796 event for the new token.
Context: Greek SaaS, subscription model with monthly + annual products
per customer, EU PSD2 compliance required, currently routing new
customers to Viva by default after a successful sandbox + production
integration of Smart Checkout.
Production merchant profile, single Website ID.
Thanks 🙏
We're integrating Smart Checkout recurring payments (stored-token,
merchant-initiated charges via
viva-payments/charges/{transactionId})for a SaaS subscription product. Two questions where the documentation
and recent dev-support responses don't give a definitive answer in 2026.
1. Visa Account Updater / Mastercard Automatic Billing Updater
When a customer's card is reissued (expiry, replacement after loss/theft,
upgrade from debit to credit, etc.), does Viva.com participate in the card
networks' updater services (Visa Account Updater / Mastercard ABU) so that
the stored transaction ID continues to work against the refreshed card
details — i.e. silent renewal without customer interaction?
Reason: Stripe, Adyen, Mollie and other major processors expose VAU/ABU
to merchants. Without it, every card reissue produces a hard decline
that requires a full re-checkout flow — significant churn.
2. Customer-initiated card update for an existing recurring subscription
Issue #2508 (Feb 2024) was answered: "this functionality is not
supported. For the customer to change the card, you should repeat the
entire process as it is a new subscription."
Is this still the case in 2026? If so, the documented best practice
question is what to do with the OLD transaction ID once the customer
completes a new Smart Checkout with
allowRecurring: true:accident after the customer has updated?
Concretely: if a customer has an active monthly subscription on token T1
and wants to update their card, the integration pattern we'd build is:
allowRecurring: trueandamount = 0(or some minimal auth amount?)Is this the correct pattern? Specifically:
amount = 0create anallowRecurringtoken, or is a minimumamount required?
authorization" that just captures a recurring-eligible token without
charging?
3. Webhook for card update completion
Issue #2508 also asked about a webhook firing after card update.
Has anything changed here? If not, we'll continue to drive state
transitions off the 1796 event for the new token.
Context: Greek SaaS, subscription model with monthly + annual products
per customer, EU PSD2 compliance required, currently routing new
customers to Viva by default after a successful sandbox + production
integration of Smart Checkout.
Production merchant profile, single Website ID.
Thanks 🙏