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[BUG]: Download package - Is timing out on different tasks #5183

@teddy515

Description

@teddy515

We are running Self Hosted Agents on a windows server.
It worked fine last week, and now one "Download Package" or more is always timing out during our run.
https://learn.microsoft.com/en-us/azure/devops/pipelines/tasks/reference/download-package-v1?view=azure-pipelines

I have tried to update our build agents, and the problem still persists.
Agent v.3.244.1
Agent v.3.254.0

I have tried fetching the artifact from the build server, and it works everytime, and as the picture shows, there are some artifacts that can be downloaded, and some that cannot.
Next run, there could be others that works/not working.

Has anyone else experienced this problem?

Image

Versions

Agent.Version: 4.254.0
Agent.OSVersion: 10.0.20348
Windows Server 2022 Standard

Agent.Version: 3.244.1
Agent.OSVersion: 10.0.20348
Windows Server 2022 Standard

Environment type (Please select at least one enviroment where you face this issue)

  • Self-Hosted
  • Microsoft Hosted
  • VMSS Pool
  • Container

Azure DevOps Server type

dev.azure.com (formerly visualstudio.com)

Azure DevOps Server Version (if applicable)

No response

Operation system

No response

Version controll system

No response

Relevant log output

2025-04-23T14:36:34.4326833Z ##[section]Starting: Download Package - Document Output OnPrem
2025-04-23T14:36:34.4334722Z ==============================================================================
2025-04-23T14:36:34.4334874Z Task         : Download package
2025-04-23T14:36:34.4335001Z Description  : Download a package from a package management feed in Azure Artifacts
2025-04-23T14:36:34.4335125Z Version      : 1.247.1
2025-04-23T14:36:34.4335246Z Author       : ms-vscs-rm
2025-04-23T14:36:34.4335318Z Help         : https://docs.microsoft.com/azure/devops/pipelines/tasks/utility/download-package
2025-04-23T14:36:34.4335468Z ==============================================================================
2025-04-23T14:36:36.6507320Z Found tool in cache: artifacttool 0.2.387 x64
2025-04-23T14:36:41.7138152Z ##[error]Request timeout: /XXX/_apis/Packaging
2025-04-23T14:36:41.7907031Z ##[error]Unhandled: Request timeout: /XXX/_apis/Packaging
2025-04-23T14:36:41.7913021Z ##[section]Finishing: Download Package - Document Output OnPrem

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