Error: Login credentials rejected in production

[theqsurfer]

Hi Mark,

First of all, thank you for this awesome library. Recently, suddenly in production I have started getting this error while logging in using loginAsync and this doesn't happen in dev at all. This also didn't happen in production before. Can you please help me look into this?

My service is at teslame.net

Thanks a lot!

2021-07-21T01:43:43.353-07:00 | Jul 21 08:43:43 ip-172-31-24-216 web: Error: Login credentials rejected
-- | --
  | 2021-07-21T01:43:43.353-07:00 | Jul 21 08:43:43 ip-172-31-24-216 web: at /var/app/current/node_modules/teslajs/src/auth.js:95:19
  | 2021-07-21T01:43:43.353-07:00 | Jul 21 08:43:43 ip-172-31-24-216 web: at tryCallOne (/var/app/current/node_modules/promise/lib/core.js:37:12)
  | 2021-07-21T01:43:43.353-07:00 | Jul 21 08:43:43 ip-172-31-24-216 web: at /var/app/current/node_modules/promise/lib/core.js:123:15
  | 2021-07-21T01:43:43.353-07:00 | Jul 21 08:43:43 ip-172-31-24-216 web: at flush (/var/app/current/node_modules/asap/raw.js:50:29)
  | 2021-07-21T01:43:43.353-07:00CopyJul 21 08:43:43 ip-172-31-24-216 web: at processTicksAndRejections (internal/process/task_queues.js:77:11) | Jul 21 08:43:43 ip-172-31-24-216 web: at processTicksAndRejections (internal/process/task_queues.js:77:11)

[mseminatore]

@supermasil Are you running this service from a cloud provider? This message typically means that Tesla's firewall is blocking the request and/or requesting a Captcha, which this library does not currently support.

[theqsurfer]

@mseminatore Yes I have it on elastic beanstalk. The interesting part is I didn't have this error when I first launched it. Let me do a bit more searching to see what's blocking it. Thanks Mark

[mseminatore]

@supermasil For years now Tesla has been throttling and sometimes blocking some cloud providers. They do this when they feel that they are seeing unreasonable loads from those services. It could be that someone else on beanstalk caused all traffic to Tesla to be throttled or Captcha'd. Have you tried the library on you local PC to confirm that it works there?

[bendinwire]

I too am getting Error: Login credentials rejected now. I'm running from my Mac here in my house. Going to try to VPN out of country to see if it matters.

[GaPhi]

Same here : using same email/password/home network with android tesla app or tesla website succeed...
Something needs to be tuned in teslajs IMHO.

How can we investigate Android app request exchanges to reproduce it? (website is probably a bit different)

[mseminatore]

I am seeing the same here. Though the Tesla Control app was working yesterday. I will try again today to see if something has changed.

@GaPhi @bendinwire Are you both using MFA with your accounts? When you login through website are you seeing a Captcha request?

[bendinwire]

I do not have MFA on my accounts (I also manage my siblings/parents accounts). I did not get a Captcha when I just logged into Tesla.com. Thanks Mark!

[GaPhi]

No MFA for me and no captcha

[markjanuex]

The same issue occurred 2 days ago. Login works on tesla.com.

[mseminatore]

It looks like Tesla broken login again. I'm searching for whether any solutions have been devised.

[fuekiin]

Looking forward to have a fix for this issue. Would love to start working with this package 👍

[mseminatore]

Me too! This is also affecting the Tesla Control application. I may be able to add Captcha support to the app. But that won't really help this library which is often used by server processes.

[joepalexander]

Just thought that I would bump this issue and see if anything has been discovered ;/