vkCresteinstance failed-9

[Rayh0523]

First time user. I'm getting a error, vKCreateinstance failed-9. Is this a hardware issue on my end?

[dosubot[bot]]

Hi @Rayh0523! I'm Dosu and I’m helping the upscayl team.

The error vKCreateinstance failed-9 means Upscayl could not initialize Vulkan, which is required for upscaling. This usually happens if your system does not have a Vulkan-compatible GPU, or if the correct drivers are not installed. Most integrated graphics (like Intel Core Graphics or older AMD/Intel iGPUs) are not compatible with Vulkan and will cause this error. Upscayl generally requires a dedicated GPU from NVIDIA or AMD that supports Vulkan to work properly (source, troubleshooting guide).

To check if your GPU supports Vulkan, you can use a tool like VulkanCapsViewer (source). If your GPU is compatible, make sure your graphics drivers are fully up to date. If you have both integrated and dedicated graphics, ensure Upscayl is set to use the dedicated GPU (guide).

If you are on Windows or Linux and still see this error, there is a workaround described in issue #580. Also, updating to the latest version of Upscayl may resolve the problem (source).

If you share your hardware details (especially your GPU model), I can offer more specific advice.

To reply, just mention my name @dosu.

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[Rayh0523]

Thank you.
Device Name DESKTOP-OSTIV11
Processor Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz 3.10 GHz
Installed RAM 16.0 GB
Storage 466 GB SSD PNY CS900 500GB SSD, 1.82 TB HDD ST2000DM008-2FR102, 932 GB HDD TOSHIBA DT01ACA100
Graphics Card AMD Radeon HD 5450 (2 GB)
Device ID 71E634E6-D410-4721-B74A-A30266017606
Product ID 00326-10000-00000-AA803
System Type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[dosubot[bot]]

Your AMD Radeon HD 5450 graphics card does not support Vulkan, which is required for Upscayl to work. This is why you're seeing the "vkCreateInstance failed-9" error—it's a hardware limitation, not something you can fix with a driver update or settings change. To use Upscayl, you'll need to upgrade to a GPU that supports at least Vulkan 1.3, such as most modern NVIDIA or AMD cards (reference). Before purchasing a new GPU, you can use a tool like VulkanCapsViewer to confirm Vulkan support for any model you're considering. If you upgrade, make sure to install the latest drivers and update Upscayl to the newest version for best compatibility (compatibility info).

To reply, just mention my name @dosu.

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[Rayh0523]

OK. Thank you for your help and quick response.