diff --git a/app/(docs)/object-mount/faq/troubleshooting/page.md b/app/(docs)/object-mount/faq/troubleshooting/page.md
index 6e93da690..6673a49cb 100644
--- a/app/(docs)/object-mount/faq/troubleshooting/page.md
+++ b/app/(docs)/object-mount/faq/troubleshooting/page.md
@@ -11,7 +11,7 @@ metadata:
 
 # Troubleshooting Guide
 
-This guide covers common issues encountered when using **Object Mount**, along with clear steps to resolve them. If you're stuck, this is a good first place to check before reaching out to support.
+This guide covers common issues encountered when using **Object Mount**, along with clear steps to resolve them. If you’re stuck, this is a good first place to check before reaching out to support.
 
 ---
 
@@ -21,12 +21,12 @@ This guide covers common issues encountered when using **Object Mount**, along w
 
 - Incorrect credentials  
 - No accessible buckets  
-- macFUSE or WinFsp not installed or authorised  
+- macFUSE or WinFsp not installed or authorized  
 - POSIX mode enabled without write access
 
 **What to check:**
 
-- Verify your licence is active (`About` tab)  
+- Verify your license is active (`About` tab)  
 - Re-import your credentials and confirm bucket visibility  
 - Ensure dependencies are installed:
   - **macOS**: [macFUSE](https://osxfuse.github.io/)
@@ -64,7 +64,7 @@ Some S3-compatible providers require custom regions, endpoints, or flags.
 
 - Enable **data cache** and **metadata cache** in Preferences  
 - Set `CUNO_OPTIONS = -filePrefetch`  
-- Increase S3 connection pool (e.g. 150–200 for 1Gbps+)  
+- Increase S3 connection pool (e.g. 150-200 for 1Gbps+)  
 - Avoid using POSIX mode unless required  
 - Place cache directories on an internal SSD
 
@@ -72,7 +72,7 @@ Some S3-compatible providers require custom regions, endpoints, or flags.
 
 ## “Leave Files in Place” Doesn’t Work in Creative App
 
-Some NLE Applications may try to verify write access or expect native macOS behaviour.
+Some NLE Applications may try to verify write access or expect native macOS behavior.
 
 **Check:**
 
@@ -100,16 +100,58 @@ By default, logging is set to `error` only.
 
 ## Files Are Stalling on Paste
 
-If files are stuck during paste, and you're on **Windows**:
+If files are stuck during paste, and you’re on **Windows**:
 
 - Try using the **Fast Paste Here** right-click option  
-- This bypasses Windows shell copy and uses Object Mount’s optimised transfer logic
+- This bypasses Windows shell copy and uses Object Mount’s optimized transfer logic
 
 ---
 
 ## Still Not Working?
 
-Reach out via our [help desk](https://supportdcs.storj.io/hc/en-us/requests/new) and include:
+If you still need assistance in resolving your issue, follow the steps below to enable detailed logging and send the log files to the Storj Support team.
+
+For macOS and Windows environments: 
+
+1. Run Object Mount, choose the **Settings** tab, and scroll down to **Advanced Settings**:
+
+    - Change the “Object Mount log level” to `Trace`.
+    - Set “Filesystem debug logging” to `On`.
+    - Click the **Apply** button.
+
+      ![](https://link.us1.storjshare.io/raw/jua7rls6hkx5556qfcmhrqed2tfa/docs/images/om-docs/om-enable-trace-logs-01.jpg)
+
+2. Choose the **About** Tab:
+
+    - Click **Report Issue**.
+    - Enter a **Title**.
+    - Enter details and/or **Steps to Reproduce** the issue.
+    - Ensure that **Include my system information** is checked.
+    - Click the **Continue** button.
+
+      ![](https://link.us1.storjshare.io/raw/jua7rls6hkx5556qfcmhrqed2tfa/docs/images/om-docs/om-enable-trace-logs-02.jpg)
+
+3. Save the Issue Report:
+
+    - Name your `.zip` file.
+    - Click **Save** to store a `.zip` file on your local drive.
+
+      ![](https://link.us1.storjshare.io/raw/jua7rls6hkx5556qfcmhrqed2tfa/docs/images/om-docs/om-enable-trace-logs-03.jpg)
+
+4. Attach the `.zip` file and send the report:
+
+    - Click the **Submit Via Email** button:
+
+      ![](https://link.us1.storjshare.io/raw/jua7rls6hkx5556qfcmhrqed2tfa/docs/images/om-docs/om-enable-trace-logs-04.jpg)
+
+    - Your default Email application will load with content preloaded.
+    - **IMPORTANT**: You must _manually_ attach the `.zip` file to the email!
+
+      ![](https://link.us1.storjshare.io/raw/jua7rls6hkx5556qfcmhrqed2tfa/docs/images/om-docs/om-enable-trace-logs-05.jpg)
+
+    - _Once attached_, click to **Send** the message to the Storj Object Mount support team.
+
+Alternatively you can open a [support ticket](https://supportdcs.storj.io/hc/en-us/requests/new) and include:
 
 - OS and Object Mount version  
 - Cloud provider and bucket name  
@@ -130,4 +172,4 @@ Here are a few current limitations to be aware of:
 
 ---
 
-Let us know if you’d like to contribute improvements or suggest workarounds — we're always refining based on real-world feedback.
+Let us know if you’d like to contribute improvements or suggest workarounds — we’re always refining based on real-world feedback.