[Ask for Help]: ted@expensify.com testing YAML templates

[twisterdotcom]

Affected Primary Email Address

ted@expensify.com

Concierge Chat

https://www.expensify.com/concierge/#/chat/15803777

Affected Policy IDs

No response

Affected Report IDs

No response

What is the customer trying to do?

Ted is trying to sleep but cannot

What is the expected outcome?

When he goes to bed, he should sleep.

What is the actual outcome?

He does not sleep

Do they see an error message?

No, just scrolls Tiktok endlessly

Platform

Mobile iOS

Relevant log output

79ea9a39bb3405e0-LAX	2023-02-24 19:28:06 804	schthu@mailbox.org	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '12424063' inputID: '4255140791891797482' matchingWord: 'fuck'
79f1bfa048fb86ab-SJC	2023-02-25 16:16:59 031	jamie@lordlines.net	 [mobile] Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '10407920' inputID: '1773285754206554531' matchingWord: 'shit'
79fcad748c572072-IAD	2023-02-27 00:06:58 152	jerry.ward@viscosityna.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5786870' inputID: '6892057376241824741' matchingWord: 'Fuck'
79fcb10f08233925-IAD	2023-02-27 00:09:25 871	jerry.ward@viscosityna.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5786870' inputID: '2528804863219007103' matchingWord: 'shit'
7a024412da502792-SEA	2023-02-27 16:23:36 381	nnlmallofusprogram@public.govdelivery.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '10125796' inputID: '3159521089282483843' matchingWord: 'Bullshit'
7a031cac7bff2d14-IAD	2023-02-27 18:51:28 345	salviconsultingfirm@gmail.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '14587277' inputID: '8806114632896110721' matchingWord: 'Fucking'
7a0ed0066df027ec-LAX	2023-03-01 04:56:17 825	wendy.wright@chunker.com	 [mobile] Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '13696440' inputID: '46944770644506895' matchingWord: 'bullshit'
7a0fe3d85da3c71d-SEA	2023-03-01 08:04:35 339	trent@corelinepipes.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '10127266' inputID: '3055243774795483403' matchingWord: 'BULLSHIT'
7a0ff58ef9b29c4c-IAD	2023-03-01 08:16:40 942	dkenney@districtphysicaltherapy.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5995577' inputID: '4974605072264311875' matchingWord: 'Fuck'
7a0fffa49fd69c4c-IAD	2023-03-01 08:23:33 987	dkenney@districtphysicaltherapy.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5995577' inputID: '32489141929281917' matchingWord: 'Fuck'
7a14a888f9df633e-SJC	2023-03-01 21:57:55 012	carl.eschbach@firmm.io	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '13314402' inputID: '8587268117404953343' matchingWord: 'shit'
7a18043c9a2d6be1-LAX	2023-03-02 07:44:48 583	sandra@jewelpaymentech.com	 Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '4999826' inputID: '160570072401621633' matchingWord: 'tit'
7a1a61be6cdbec13-SEA	2023-03-02 14:38:09 778	damian.cataldo@netnatives.co.uk

Additional Notes

N/A

Customer GitHub Issues

https://github.com/Expensify/Expensify/issues/263778

ZingTree

https://zingtree.com/host.php?tree_id=113537224&start_node=150

StackOverflow

https://stackoverflowteams.com/c/expensify/questions/15675

Other: Slack, Google, ExpensifyHelp/Community

No response

I tried reproducing in a test account

No - I have explained why below

Confirm why you created this GH issue

Other - I have explained why below

Explanation

I just need to sleep.

Is this GitHub sufficient?

• Information in the GitHub - All necessary/relevant information is included in the GH. The reviewer (Concierge Team member) does not need to reference the chat to gather additional information to resolve the customer issue.
• Outlining the problem - You have outlined the problem and provided all of the relevant information to solve it. You answered all of the questions under 'Outline the Problem.'
• Evidence of research - You linked all relevant resources, Slack convos, GHs, StackOverflows, ZingTree Nodes, and Community articles, but based on the complexity of the customer issue, the GH still needed to be created.
• Completing the conversation before/after asking for help - You've answered all of the customer's questions (not related to the customer issue outlined in the GH)