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docs: SMS closing notification on idle session timeout#446

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AaronForinton merged 2 commits into
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mintlify/10a93ecc
May 29, 2026
Merged

docs: SMS closing notification on idle session timeout#446
AaronForinton merged 2 commits into
mainfrom
mintlify/10a93ecc

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@mintlify mintlify Bot commented May 21, 2026

Summary

Documents a new SMS behavior: when an SMS session times out due to user inactivity, the agent now sends a brief closing message ("I am going to end conversation now") before the session is torn down. The notification only fires for inactivity timeouts — sessions that end naturally or because the user explicitly leaves are unchanged.

Changes

  • Added a Session timeouts subsection to the SMS overview describing the new closing notification, when it fires, and which Twilio number it sends from.
  • Added a corresponding entry to the May 2026 release notes.

Context

Upstream change introduces this user-facing SMS behavior; the related service-level delay setting is internal config and is not documented.

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mintlify Bot commented May 21, 2026

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@AaronForinton AaronForinton merged commit dac3a1e into main May 29, 2026
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