chore: update support team overview with values #13883
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Added values and principles for the support team, emphasizing ownership, user delight, humility, and proactive problem-solving.
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Added a section highlighting the strengths of the support team.
luke-belton
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Dec 2, 2025
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I think this is great, nicely done! Just left a couple of really minor thoughts
Co-authored-by: Luke Belton <[email protected]>
Replaced 'maybe even a little delighted' with 'hopefully a little bit delighted' for improved clarity.
abigailbramble
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HaynesPostHog,
clr182,
darkopia,
eleftheriatrivyzaki,
kyleswank,
ordehi and
slshults
slshults
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Dec 2, 2025
eleftheriatrivyzaki
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Dec 2, 2025
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I'm going to merge this in. Shout if there are any other comments! |
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We discussed support team specific values at our small team offsite (context here).
Based on that, I've grouped these themes into 4 core values for the support team. This PR is to update our support team overview handbook page so it's clear what the support team is about.