☁️ Cloud Support Toolkit

Welcome to the Cloud Support Toolkit repository!

This toolkit provides utilities for troubleshooting and maintaining cloud services.

A collection of real-world diagnostic tools built for cloud and SaaS support engineers.

Created to demonstrate technical troubleshooting skills in DNS, HTTP, SSO, and connectivity.

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🔧 Tools Included

Tool	Description
dns_diag.py	Resolves A, MX, CNAME, and TXT DNS records for a given domain
http_status.py	Checks HTTP/HTTPS response status and latency
ping_check.sh	Pings multiple hosts and displays basic latency info
sso_metadata.py	Outputs sample SAML metadata XML from a mock IdP

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📦 Requirements

• Python 3.x
• Bash (or Git Bash on Windows)
• Internet access

Install dependencies:

pip install dnspython requests

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🚀 How to Run

# DNS Record Lookup
python tools/dns_diag.py google.com

# HTTP Status & Latency Check
python tools/http_status.py https://github.com

# Ping Multiple Hosts
./tools/ping_check.sh google.com github.com

# SSO Metadata Viewer
python tools/sso_metadata.py https://login.example-idp.com

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📁 Project Structure

cloud-support-toolkit/
├── README.md
├── .gitignore
├── tools/
│   ├── dns_diag.py
│   ├── http_status.py
│   ├── ping_check.sh
│   └── sso_metadata.py

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📌 Why This Matters

These tools represent the real work done by technical support engineers in cloud environments — quick diagnostics, scriptable tooling, and API familiarity.

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🔗 Author

Tinashe Muzungu
GitHub: [nashe223]
LinkedIn: https://www.linkedin.com/in/tinashe-m-96991b57/