problem-management

Plateforme ITIL 4 libre et on-prem, branchée sur Active Directory : incidents, demandes, problèmes, changements, CMDB, SLA, connaissances, projets et conformité NIS 2 (ReCyF ANSSI). AGPLv3.

IT operations platform with AI-powered insights, real-time collaboration, and many integrations. Built with Next.js, React, TypeScript, and Supabase.

WSQ ITIL 4 Foundation Training (TGS-2024049350), 2 days: slide deck, Learner Guide, Lesson Plan and 8 hands-on ITIL 4 labs on one service-management scenario.

ServiceNow AI Problem RCA Assistant that analyzes recurring incidents, identifies probable root causes, and recommends evidence, workarounds, known errors, and permanent fixes.

NexusOps — Full Stack IT Service Management platform with incident tracking, problem management, SLA monitoring, workflow automation and analytics.

WSQ DevOps Foundation Training (TGS-2024049184): a 2-day course with 8 hands-on R labs on problem management, DORA metrics, reliability and security.

Service-operations analytics on synthetic ITSM tickets: SLA/SLO tracking, MTTR, problem management and a ranked list of automation candidates. Python generator, incremental dbt models on DuckDB, static dashboard.

ITIL-aligned service operations, incident command, CMDB, SLOs, error budgets, and reliability engineering.

Kepner-Tregoe ServiceNow apps for Advanced Incident Management, Advanced Problem Management (RCA), and Advanced Case Management, with installation packages, documentation, and reference data.

End-to-end IT problem management analysis of 20,769 real ServiceNow incidents using MySQL, Python and Power BI. Finds recurring problems, assigns owners and fixes, and defines KPIs to prove they worked. Includes a data-quality bug that changed SLA breach from 16.9% to 39.4%.

Query ServiceNow REST APIs using an SSO browser session — no API user, OAuth client, or password

A practical guide to enterprise application support, L2/L3 production support, incident management, troubleshooting, release management, and operational best practices.

ITSM Workflow Intelligence Tool — structured incident, change and service review guidance. Single HTML file, zero dependencies, works offline. Built from 22 years in FCA-regulated financial services.